MideaCool Privacy Policy

Last updated: March 2026

1. Introduction

MideaCool Technology Co., Ltd. ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and individuals who submit inquiries through our contact forms. This Privacy Policy explains how we collect, use, store, and protect your personal data.

2. Information We Collect

We collect personal information that you voluntarily provide when:

• Submitting a quote request or inquiry form (name, email, phone, company name, country, project details)
• Subscribing to our newsletter or technical updates
• Contacting our sales or service teams directly
• Leaving comments on blog articles

We also automatically collect technical data including IP address, browser type, operating system, and pages visited through standard server logs and analytics tools.

3. How We Use Your Information

We use the collected information to:

• Respond to your product inquiries and provide technical quotations
• Assign your inquiry to the appropriate regional sales or engineering team
• Send product updates, technical bulletins, and industry news (with your consent)
• Improve our website content and user experience
• Comply with legal obligations and enforce our terms of service

4. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

• Our regional sales offices and authorized distributors to fulfill your inquiry
• Service providers who assist with website hosting, email delivery, and analytics
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security audits.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our business relationship plus any period required by applicable law. Inquiry data is retained for a maximum of 36 months after the last interaction.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Withdraw consent for marketing communications at any time

8. Cookies

Our website uses cookies to enhance your browsing experience and collect analytical data. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

9. International Transfers

Your data may be transferred to and processed in countries other than your country of residence, including China, where our headquarters and primary data systems are located. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated revision date.

11. Contact Us

For privacy-related inquiries or to exercise your data rights, contact our Data Protection Officer at [email protected].